sjili Frequently Asked Questions

Creating a sjili account takes less than two minutes. Visit sjili.vip and click Register, then fill in your name, email address, mobile number, and date of birth. You must be 21 years of age or older to register. Once submitted, you will receive a verification message to confirm your mobile number. After confirmation, your sjili account is ready to use.

sjili requires a valid Philippine government-issued photo ID — such as a passport, driver's licence, UMID, SSS ID, or PhilHealth ID — showing your full name and date of birth. You will also need to submit a proof of address document (utility bill or bank statement) and a selfie holding your ID. KYC is required before your first withdrawal can be processed.

No. sjili strictly allows one account per person. Registering multiple accounts — even under different details — is a violation of sjili's Terms and Conditions and will result in all accounts being permanently closed and all funds forfeited. If you have accidentally created a duplicate account, contact sjili support immediately to have it resolved without penalty.

On the sjili login page, click "Forgot Password" and enter your registered email address or mobile number. You will receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered contact details, reach out to sjili's 24/7 live chat support for account recovery assistance.

To close your sjili account permanently, contact the support team via live chat or email and submit a written closure request. Account closure is processed within three business days. Any verified funds remaining in your account will be returned to your registered payment method. Note that permanent account closure is different from self-exclusion — if your reason for closing is gambling-related, sjili recommends using the self-exclusion tool instead.

The minimum deposit at sjili is ₱100 (Philippine Peso). This applies across all accepted payment methods including GCash, PayMaya, BPI, BDO, Metrobank, and bank transfer. There is no maximum deposit limit enforced by sjili at the platform level, though individual payment providers may impose their own transaction limits.

GCash deposits on sjili are credited to your account wallet instantly — typically within seconds of the GCash transaction being confirmed. This makes GCash the fastest and most popular deposit method among Filipino players on sjili. If your GCash deposit does not reflect within five minutes, check your GCash transaction history first to confirm the payment went through, then contact sjili support.

For verified sjili accounts, GCash and PayMaya withdrawals are typically processed within 10 minutes during normal operating hours. Processing times may be longer during periods of high volume or if additional verification is required. Bank transfer withdrawals (BPI, BDO, Metrobank) generally take one to three business days depending on your bank's clearing schedule.

The minimum withdrawal amount at sjili is ₱200. Withdrawals below this threshold cannot be processed. There is no withdrawal fee charged by sjili — any fees that appear on your end are imposed by your bank or payment provider. To withdraw, your account must have completed KYC verification and your balance must not be subject to active bonus wagering requirements.

sjili does not charge players any fees for standard deposits or withdrawals. GCash and PayMaya transactions are free of charge on sjili's end. Any fees deducted from your received amount are charged by your bank or payment provider, not by sjili. If you are depositing via international Visa or Mastercard, your card issuer may apply a currency conversion or foreign transaction fee.

Common reasons for a delayed sjili withdrawal include: KYC verification not yet completed, an active bonus with outstanding wagering requirements, a security review triggered by unusual account activity, or a technical delay on the payment provider's side. Log in to your sjili account and check for any pending verification tasks. If everything looks clear on your end, contact sjili support via live chat with your withdrawal reference number.

sjili offers a wide range of online casino games including JILI slots, live dealer casino tables (baccarat, roulette, blackjack, dragon tiger), bingo, Dragon Gate, Fisher Game, and sports betting covering PBA, NBA, UFC, and boxing. The full game library is accessible on both desktop and mobile browser — no app download required to play on sjili.

All slot and RNG-based games on sjili use certified Random Number Generator technology audited by independent testing laboratories. Return to Player (RTP) percentages vary by game — most JILI slots on sjili carry RTPs in the range of 96% to 97.5%, which is published in the individual game information panel. Live dealer game outcomes are determined by physical cards and wheels streamed from professional studios.

Yes. sjili's platform is fully optimized for mobile browsers on both Android and iOS. You can play all games — slots, live casino, bingo, Dragon Gate, and Fisher Game — directly through your mobile browser without downloading any app. Simply visit sjili.vip on your phone, log in, and start playing. The mobile layout is responsive and designed for smooth play on common Philippine mobile networks including Globe and Smart.

Dragon Gate is a fast-paced card prediction game available on sjili where players bet on whether the next card drawn will fall between (inside) or outside the two initial cards revealed on the table. Additional side bets are also available. The game uses a standard card deck with results determined by a live dealer in a real studio environment. It is one of the most popular live games among sjili players in the Philippines.

Yes, sjili's sports betting section covers PBA (Philippine Basketball Association) games alongside international leagues like the NBA, UFC bouts, and international boxing. You can bet on match winner, point spread, and total points markets depending on the event. PBA betting markets are live during the Commissioner's Cup, Philippine Cup, and Governors' Cup seasons. Log in to your sjili account and navigate to the Sports section to see all available markets.

sjili offers a welcome bonus to newly registered players upon their first qualifying deposit. Bonus details — including the percentage match, maximum bonus amount in PHP, and eligible games — are published on the active promotions page within your sjili account. Bonuses are only available to players who have completed registration and are 21 years of age or older.

Wagering requirements define how many times you need to play through a bonus amount before the associated winnings can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you need to wager a total of ₱10,000 before withdrawing. At sjili, wagering requirements apply to the bonus amount only unless the specific promotion states otherwise. Different games contribute at different percentages toward completing the requirement.

Bonus expiry periods vary by promotion and are stated clearly in the individual promotion terms shown in your sjili account. Most standard welcome and reload bonuses at sjili carry a 7-day or 14-day validity window from the time the bonus is credited. If the wagering requirement is not completed within the validity period, the bonus and any associated bonus winnings are forfeited. Your original deposited cash balance is not affected by bonus expiry.

Yes, sjili has a loyalty program that rewards regular players with points earned from real-money wagers. Points can be accumulated and redeemed for bonus credits, cashback, or other rewards. Active players may be invited to sjili's VIP tier, which comes with dedicated account management, faster withdrawal processing, higher limits, and exclusive promotions tailored for high-frequency Filipino players. Contact sjili support to learn more about VIP eligibility.

Not always. Most sjili bonuses specify which games are eligible. Slots typically contribute 100% toward wagering requirements, while live casino games may contribute at a lower rate (often 10%–20%) or be excluded entirely from certain promotions. Free spin bonuses are usually tied to a specific slot title. Always check the promotion's terms before depositing to make sure your preferred game is eligible.

sjili operates its online gaming platform in compliance with applicable licensing and regulatory requirements for the markets it serves. PAGCOR — the Philippine Amusement and Gaming Corporation — is the primary regulatory authority overseeing online gaming in the Philippines. Filipino players should ensure that online gaming is permitted under their local laws and personal circumstances before registering. sjili does not serve players in jurisdictions where online gambling is explicitly prohibited.

The minimum age to create a sjili account and play real-money games is 21 years old. This is consistent with Philippine law and PAGCOR's responsible gaming standards for licensed online gaming platforms. Age is verified at registration and again during the KYC process. Any account found to belong to someone under 21 is closed immediately and all associated funds are forfeited with no possibility of recovery.

You can activate self-exclusion directly from your sjili account settings under the Responsible Gaming section — no support call required. Choose a fixed period (3 months, 6 months, or 1 year) or request permanent self-exclusion. The exclusion takes effect immediately. During the exclusion period, you cannot log in and sjili will not send you any marketing communications. Permanent self-exclusion cannot be reversed. If you cannot access your account, contact sjili live chat support for immediate assistance.

sjili allows you to set daily, weekly, or monthly deposit limits and loss limits from your account settings at any time. Limit reductions take effect immediately. Limit increases are subject to a 24-hour reflection period before they apply. These tools are free to use and are designed to help you stay in control of your spending. sjili strongly encourages all players — especially those new to online casino gaming — to set a personal deposit limit before their first session.

If you or someone you know is struggling with problem gambling, sjili encourages seeking support from the National Council on Problem Gambling Philippines or through PAGCOR's responsible gaming resources. The Philippine Department of Health (DOH) also provides mental health referrals through government hospitals across Metro Manila, Cebu, Davao, and regional centers. sjili's own support team is available 24/7 in English and Tagalog and can help you activate self-exclusion or connect with appropriate resources.