sjili is serious about keeping gaming fun and under control. This page covers everything you need to know about our tools, your rights, and where to get help if gambling ever stops feeling like entertainment.
sjili verifies every new player's age at registration using government-issued Philippine ID. No one under 21 years old can access real-money games on our platform — not through any loophole, not at any time. This is non-negotiable.
Every sjili account comes with a built-in toolkit of spending limits, time controls, and session reminders that you manage yourself — no support ticket needed, no waiting period to tighten your own restrictions.
If you need to step away from gambling, sjili's self-exclusion tool is available 24/7 from your account settings. Activate it in under a minute — no phone call, no form, no cooling-off delay before the lock takes effect.
sjili's system monitors gaming patterns and flags activity that may indicate problem gambling behavior. Our trained support staff review these flags and may reach out proactively — not to restrict your fun, but to make sure you're okay.
Got a concern about your gaming habits? Our 24/7 support team speaks both English and Tagalog and is trained to handle responsible gaming conversations with sensitivity and without judgment — whether you're in Manila, Cebu, or Davao.
sjili operates its responsible gaming program in line with the standards established by PAGCOR — the Philippine Amusement and Gaming Corporation — for online gaming platforms serving Filipino players.
Responsible gaming means treating gambling for exactly what it is: a form of entertainment — not a way to make money, not a solution to financial stress, and not something you do to chase losses. When gaming stays in that space, it's fun. When it starts to drift out of that space, it needs attention.
At sjili, we understand that Filipino players have real lives with real financial pressures. GCash makes depositing faster and easier than ever before. Games are designed to be engaging and rewarding in the short term. These are all good things for entertainment — but they also mean it's easier to spend more than you planned if you're not paying attention.
Responsible gaming is a shared effort. sjili builds the tools and enforces the age requirements. But ultimately, staying in control means understanding your own habits — knowing why you're playing, how long you're playing, and how much you're comfortable spending. That's what this page is here to help you think through.
The golden rule at sjili: never gamble with money you cannot afford to lose. Your next deposit should always come from what's genuinely disposable, after rent, groceries, bills, and any family obligations are covered. That's not a restriction — that's just smart play.
"Gaming is supposed to add to your life — a bit of excitement, a win that feels good. The moment it starts taking away from your life, that's the signal to use the tools sjili provides, or to reach out for help."
Problem gambling can develop gradually. These are signs that gaming may have moved from entertainment to something that needs attention:
You find yourself spending more than you planned, or going back to deposit again after losing your initial budget.
You're chasing losses — thinking one more session will win back what you've lost.
Gambling is taking priority over time with family, work, school, or other responsibilities.
You feel restless, irritable, or anxious when you're not gambling — or relieved when you start again.
You've borrowed money, used emergency funds, or hidden spending from people close to you to pay for gambling.
You've tried to cut back or stop but found it difficult to follow through.
Gambling has become a way to escape stress, loneliness, depression, or anxiety rather than a form of entertainment.
If you recognize three or more of these signs in yourself, we strongly encourage you to use sjili's self-exclusion tool immediately and seek support from a qualified counsellor or problem gambling helpline. You don't need to wait until things get worse.
Every sjili account includes these tools, accessible from your account settings at any time — no support required.
Set a maximum daily, weekly, or monthly deposit cap from your account settings. Reductions take effect immediately. Increases are subject to a mandatory 24-hour reflection period so you can reconsider before they apply.
Set a maximum amount you're comfortable losing over a defined period. Once the limit is reached, real-money gaming pauses for the remainder of that period regardless of which device or browser you access sjili from.
sjili can remind you how long you've been playing at set intervals — 30 minutes, 1 hour, or a custom duration. An on-screen prompt appears and gives you the option to continue or take a break.
Need a break but not ready for full self-exclusion? Activate a cooling-off period of 1 day, 1 week, or 1 month. During this time, you can't access real-money gaming but your account remains open for review.
The strongest tool available. Choose a fixed exclusion period (3 months, 6 months, 1 year) or request permanent self-exclusion. Permanent exclusion cannot be reversed. Your account is locked and no marketing will be sent during the exclusion period.
View a complete history of your gameplay sessions, deposits, withdrawals, and time spent on each game directly from your account dashboard. Full transparency over your own behaviour is a powerful tool in itself.
Activating self-exclusion at sjili takes less than a minute and does not require you to speak to anyone or explain your reasons. Here's how to do it:
Access sjili.vip via your mobile browser or desktop and log in with your registered credentials.
Tap the profile icon in the top right corner and navigate to "Account Settings" or "Responsible Gaming."
Choose the "Self-Exclusion" option from the Responsible Gaming controls section of your settings.
Select a fixed period (3 months, 6 months, 1 year) or permanent exclusion. Read the confirmation carefully.
Once confirmed, the exclusion takes effect instantly. You will be logged out and cannot log back in during the exclusion period.
If you cannot log in to activate self-exclusion, contact sjili's live chat support. Our team can process the exclusion on your behalf immediately, 24 hours a day, 7 days a week — no waiting until business hours.
You don't have to be in crisis to use these habits. They're the foundation of keeping gaming enjoyable long-term for players across the Philippines.
These questions can help you reflect on your relationship with gambling. If you answer "yes" to several of them, consider using sjili's controls or reaching out for support.
Have you ever spent more time or money gambling than you originally planned?
Have you ever gambled to escape worry, boredom, loneliness, or problems at home or work?
After losing, have you felt the urge to immediately return and win back what you lost?
Have you ever hidden your gambling activity or its costs from family or friends?
Have you ever borrowed money or sold something to fund gambling or to pay gambling debts?
Has gambling ever caused problems with your relationships, work, studies, or finances?
Have you ever tried to cut down or stop gambling but found it difficult to do so?
If you or someone you know is experiencing difficulty with gambling, professional support is available in the Philippines. Reaching out is a sign of strength, not weakness.
The NCPG Philippines provides counselling referrals and support resources for individuals affected by problem gambling across the country.
PAGCOR — the Philippine Amusement and Gaming Corporation — administers responsible gaming programs for all PAGCOR-licensed gaming platforms, including player protection tools and exclusion registries.
The Philippine Department of Health (DOH) provides mental health resources and referrals to licensed counselors and psychiatrists through government hospitals across Metro Manila, Cebu, Davao, and regional centers.
sjili's support team is available 24/7 in English and Tagalog. Contact us via live chat to discuss responsible gaming options, request self-exclusion, or get help setting account limits — no judgment, ever.
Philippine Mental Health Crisis Line: The Hopeline Philippines crisis hotline provides confidential support for individuals in psychological distress. Contact information is available through the DOH and NCMH websites. Helpline numbers are displayed as plain text at government health portals — sjili recommends searching "Hopeline Philippines" or contacting your nearest DOH-accredited hospital directly.
sjili takes underage gambling extremely seriously. The platform is accessible only to individuals aged 21 and above, and multiple verification checkpoints are in place to enforce this. But we also recognize that parents and guardians play a critical role in keeping young Filipinos away from gambling platforms.
If you share a device with younger family members — bata sa bahay who might use your phone or laptop — here are some practical steps you can take to prevent accidental or intentional access to sjili or any other gaming platform:
Both Android and iOS offer screen time and parental control features that restrict access to specific apps and websites. Set up content restrictions on any device shared with minors.
Never store your sjili password where younger family members can access it. Use a password manager with its own PIN, and log out of sjili after every session on a shared device.
Since sjili uses GCash and PayMaya as primary payment channels, ensure these apps are secured with fingerprint or PIN that only you know. Minors with access to your mobile wallet can potentially fund gaming accounts without your awareness.
Here's what sjili does on its side to enforce the 21+ requirement consistently across every player interaction:
Every registration requires date of birth entry. Players who indicate an age below 21 cannot proceed past the registration form.
Before any withdrawal is processed, sjili requires a valid Philippine government-issued ID (passport, driver's licence, UMID, etc.) showing date of birth. No exceptions.
Accounts flagged by behavioral pattern analysis or fraud signals may be subject to additional verification at any time, regardless of prior KYC completion.
Any account found to belong to a person under 21 is closed permanently. All associated funds are forfeited and cannot be recovered. There is no appeal process for underage accounts.
Report underage access: If you believe a minor is using the sjili platform, contact sjili support immediately. Reports are handled confidentially and with urgency. sjili support email is displayed as plain text: [email protected]
Fixed-period self-exclusion (3 months, 6 months, 1 year) cannot be cancelled early — the exclusion runs its full duration as a deliberate design feature. Permanent exclusion is irreversible. This is intentional: the tool only works if it holds firm.
No. Once self-exclusion is activated, all marketing communications from sjili — including bonus offers, SMS, and email — are suspended immediately for the duration of the exclusion period.
Deposit limit reductions take effect immediately upon confirmation. Limit increases are subject to a 24-hour cooling-off period before they apply — giving you time to reconsider.
Your account balance is frozen during self-exclusion. You may request a withdrawal of verified funds by contacting sjili support — withdrawals to your registered GCash or PayMaya are still processed normally.
For security and identity reasons, sjili can only process self-exclusion requests from the verified account holder. However, if you believe a family member has a problem gambling issue, contact sjili support to discuss your situation confidentially.
No. All responsible gaming tools at sjili — deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion — are completely free to use and can be activated or adjusted at any time from your account settings.
Gaming is more fun when you're in control. Set your limits before your first session, keep track of your activity, and know that sjili's support team is here whenever you need them. Create your account and play the smart way. 21+ only.